Knowledge base
Categories

Category - After-Sales Service

The After-Sales Service (ASS) category brings together all the tools necessary for tracking repairs, returns, and specific services in Jewely. It allows you to create and manage ASS records, ensure precise tracking of each customer request, and maintain a complete history of interventions. You can organize workshop work, assign tasks, monitor deadlines, and coordinate operations between the point of sale and repairers. The service management section facilitates invoicing and the monitoring of services provided, whether internal or outsourced. This section is essential for offering a structured, responsive, and professional after-sales service that meets the high standards of the jewelry and watch industry.

Items

How to manage workshops and after-sales service services
How to manage workshops and after-sales service in Jewely Retail: Configure workshops: Go to After-Sales Service → Workshop Management. Click on Add a workshop. Enter the name of the workshop or partner jeweler. Add their contact information and the usual turnaround time. Save. Configure services: Go to After-Sales Service → Service Management. Click on Add...
How to create a customer service record
How to create a service record in Jewely Retail. The After-Sales Service (ASS) module allows you to manage repairs and work entrusted to you by customers. To create a new service record, go to ASS → New Service Record or click on NEW ASS from the dashboard. Select or create the customer. Describe the item entrusted (type, etc.).
How to close a customer service request and collect payment
How to close a service request and collect payment in Jewely Retail: Mark a service request as completed. Go to Service Requests → List of Service Request Forms. Find the relevant form. Change the status to "Completed - Ready to Ship". Add a note if necessary (e.g., work completed). Ship the service request and collect payment. Open the service request form...
How to manage workshops and after-sales service services
Introduction Jewely Retail allows you to manage all your after-sales service activities: creating records, tracking workshops, managing services, and processing payments. Creating an After-Sales Service Record From the dashboard, click on New After-Sales Service. Associate the after-sales service with a customer. Describe the item returned and the service requested. Select the workshop in charge and...
Introducing the Jewely Retail After-Sales Service module
The Jewely Retail After-Sales Service (ASS) module offers centralized, fast, and professional management of all your repair and maintenance requests. From initial contact to invoicing, every step is traceable and automated. Real-time ASS view: A dedicated dashboard displays all ASS cases, from every point...
How to send a service quote by email
Jewely Retail allows you to send service quotes directly to the customer via email in PDF format from the ERP interface, without any external tools. Here's how: 1. Access the Service File. In Service > Service List, find the relevant file. You can filter by customer, status, or point of sale to locate it quickly. 2...
How to perform group billing for after-sales service
Jewely Retail's group billing for after-sales service allows you to invoice multiple repairs for the same customer in a single transaction. Ideal for professional workshops or customers who regularly send in several parts. 1. Access group billing. In After-Sales Service, search for the relevant customer. From their record or the filtered list of after-sales services...