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How to manage workshops and after-sales service in Jewely Retail: Configure workshops: Go to After-Sales Service → Workshop Management. Click on Add a workshop. Enter the name of the workshop or partner jeweler. Add their contact information and the usual turnaround time. Save. Configure services: Go to After-Sales Service → Service Management. Click on Add […]
How to create a service record in Jewely Retail. The After-Sales Service (ASS) module allows you to manage repairs and work entrusted to you by customers. To create a new service record, go to ASS → New Service Record or click on NEW ASS from the dashboard. Select or create the customer. Describe the item entrusted (type, […]
How to close a service request and collect payment in Jewely Retail: Mark a service request as completed. Go to Service Requests → List of Service Request Forms. Find the relevant form. Change the status to "Completed - Ready to Ship". Add a note if necessary (e.g., work completed). Ship the service request and collect payment. Open the service request form. […]
Introduction: Jewely allows you to manage your entire after-sales service activity: creating records, tracking workshops, managing services, and processing payments. Creating an After-Sales Service Record: From the dashboard, click on New After-Sales Service. Associate the after-sales service with a customer. Describe the item returned and the service requested. Select the workshop in charge and enter […]
Jewely's After-Sales Service (ASS) module offers centralized, fast, and professional management of all your repair and maintenance requests. From initial contact to invoicing, every step is traceable and automated. Real-time ASS view: A dedicated dashboard displays all ASS cases, all points of […]
Jewely allows you to send service quotes directly to the customer via email in PDF format from within the ERP interface, without any external tools. Here's how: 1. Access the Service Folder. In Service > Service List, find the relevant folder. You can filter by customer, status, or point of sale to locate it quickly. 2. Create […]
Jewely's group billing for after-sales service allows you to invoice multiple repairs for the same customer in a single transaction. Ideal for professional workshops or customers who regularly send in several parts. 1. Access group billing In After-Sales Service, search for the relevant customer. From their record or the list of after-sales service requests filtered by […]
