How to handle tax refunds for non-EU customers

Jewely Retail supports the export sales For customers residing outside the European Union, there are two ways to manage tax refunds: manually via the PABLO portal, or automatically through SolPay integration.

1. Identify an export sale

When creating the sale, select the customer and indicate their country of residence. If the customer resides outside the EU, check the option. Export sales in the sales form.

2. Collect the required information

Please provide the information required for tax refunds:

• Customer's full identity
• Passport number
• Date of birth
• Details of products eligible for tax refunds

3. Option A – Manual tax refund via PABLO

Jewely Retail records the sale as an export and saves the information in the record. The seller then manually generates the tax refund slip on the Official PABLO customs portal. The data recorded in Jewely Retail facilitates entry on PABLO.

4. Option B – Automatic tax refund with SolPay

If your store uses the integration SolPay, The tax refund slip is automatically generated from the customer and product information entered in Jewely Retail. The document is ready to be given to the customer without any further action required.

5. Monitoring in statistics

Export sales are clearly identified in the statistics, accounting exports and tax treatments of Jewely Retail.