How to manage marketing consents (GDPR)

Jewely includes a management module for marketing consents compliant with the GDPR, allowing for precise tracking of each customer's communication authorizations.

1. Accessing a customer's consent

Open the customer record from Customers > Customer file. In the section Marketing consents, You will find the different communication channels.

2. Available channels

Jewely manages consents for three channels:

• E-mail : permission to receive communications by email.
• Postal mail : authorization to receive physical documents.
• SMS / WhatsApp : permission to receive messages on mobile.

3. Modify a consent

For each channel, a switch indicates whether the client has given their consent (enabled) or not (disabled). Click the switch to change the state. Each change is automatically saved with:

• There date change.
• The name of the’operator having made the change.

4. Default opt-in principle

By default, all consents are disabled To comply with the opt-in principle, the customer must explicitly give their consent to be contacted on each channel.

5. Use for campaigns

During advanced customer search, you can filter by marketing consent to create GDPR-compliant mailing lists that can be exported for your communication tools.